Updated: November 11, 2024

Privacy Policy

We respect your privacy and are committed to safeguarding all information we collect from or about you. This Privacy Policy describes our practices regarding the Personal Data we collect from or about you when you use our website, applications, and services (collectively referred to as the “Services”).

1. Personal Data We Collect

We collect personal data relating to you (“Personal Data”) as follows:

Personal Data You Provide: We collect Personal Data if you create an account to use our Services or communicate with us:

Account Information: When you create an account with us, we collect information related to your account, including your name, contact information, account login details, date of birth, payment information, and your transaction history (collectively referred to as “Account Information”).
Communication Information: If you contact us—such as via email or through our social media pages—we may collect Personal Data like your name, contact information, and the content of the messages you send (“Communication Information”).
Other Information You Provide: We collect other information you may provide to us, such as when you participate in our events or surveys, or when you provide information to verify your identity or age (collectively referred to as “Other Information You Provide”).

Personal Data We Receive from Your Use of the Services: When you access, use, or interact with the Services, we receive the following information about your activity (“Technical Information”):

Log Data: We collect information that your browser or device automatically sends when you use our Services. Log Data includes your Internet Protocol (IP) address, browser type and settings, the date and time of your request, as well as how you interact with our Services.
Usage Data: We collect information about your use of the Services, such as the types of content you view or interact with, features you use, actions you take, your time zone, country, access dates and times, user agent software and version, type of computer or mobile device, and your computer's connection.
Device Information: We collect information about the device you use to access the Services, such as device name, operating system, device identifiers, and the browser you are using. The information collected may depend on the type of device you use and its settings.
Location Information: For security reasons and to enhance your product experience—such as protecting your account by detecting unusual login activity or providing more accurate responses—we may determine the general area where your device is accessing our Services based on information like your device's IP address. Additionally, some of our Services allow you to choose to provide more precise location information from your device, such as GPS data.
Cookies and Similar Technologies: We use cookies and similar technologies to operate and manage our Services and improve your experience. If you use our Services without creating an account, we may store some of the information described in this policy using cookies—for example, to help maintain your preferences across browsing sessions.

Information We Receive from Other Sources: We receive information from our trusted partners, such as security partners, to combat fraud, abuse, and other security threats against our Services, as well as from marketing service providers who provide us with information about potential customers for our business services.

We also collect information from other sources, such as publicly available information on the internet, to develop models that support our Services.

2. How We Use Personal Data

We may use Personal Data for the following purposes:

To provide, analyze, and maintain our Services.
To improve and develop our Services and conduct research, such as developing new product features.
To communicate with you, including sending you information about our Services and events—for example, about changes or improvements to the Services.
To prevent fraud, illegal activities, or abuse of our Services, and to protect the security of our systems and Services.
To comply with legal obligations and protect the rights, privacy, safety, or property of users, MarketOrderInsight, or third parties.

We may also aggregate or anonymize Personal Data so that it no longer identifies you, then use this information for purposes as described above—such as analyzing how our Services are used, improving and adding features to our Services, and conducting research. We will maintain and use the anonymized information in a de-identified form and will not attempt to re-identify the information, except as required by law.

3. Disclosure of Personal Data

We may disclose your Personal Data in the following circumstances:

Business Transfers: If we engage in strategic transactions, reorganizations, bankruptcy, asset management, or transfer services to another provider (collectively referred to as “Transactions”), your Personal Data may be disclosed during due diligence with relevant parties and others assisting with the Transaction, and transferred to a successor or affiliate during the execution of that Transaction along with other assets.
Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interactions with our Services, with government authorities, industry partners, or other third parties as required by law: (i) if such action is necessary to comply with a legal obligation, or if we have a reasonable belief that such action is necessary to comply with a legal obligation; (ii) to protect and secure our rights or property; (iii) if we determine that there has been a violation of our terms, policies, or the law; (iv) to detect or prevent fraud or other illegal activities; (v) to protect the safety, security, and integrity of our products, employees, users, or the public; or (vi) to protect against legal liability.
Affiliates: We may disclose Personal Data to our affiliates, which are entities that control, are controlled by, or are under common control with MarketOrderInsight. Our affiliates may use this Personal Data in a manner consistent with this Privacy Policy.

4. Retention

We will retain your Personal Data only for as long as necessary to provide the Services to you or for other legitimate business purposes—such as resolving disputes, for safety and security reasons, or to comply with our legal obligations. The period for which we retain Personal Data depends on several factors, such as:

The purpose for processing our data (e.g., whether we need to retain data to provide our Services).
The amount, nature, and sensitivity of the information.
The potential risk of harm from unauthorized use or disclosure.
Any legal requirements we must comply with.

5. Your Rights

Depending on where you live, you may have certain statutory rights regarding your Personal Data. For example, you may have the right to:

Access your Personal Data and information related to how it is processed.
Delete your Personal Data from our records.
Update or correct your Personal Data.
Withdraw your consent—where we use consent as the legal basis for processing at any time.
Object to how we process your Personal Data.
File a complaint with your local data protection authority.

You can exercise some of these rights through your MarketOrderInsight account. If you cannot exercise your rights through your account, please send your request to email [email protected].

6. Children

Our Services are not targeted to, nor intended for, children under 13 years of age. We do not knowingly collect Personal Data from children under 13. If you have reason to believe that a child under 13 has provided Personal Data to MarketOrderInsight through the Services, please email us at [email protected]. We will investigate any such notification and will delete the Personal Data from our systems if appropriate. Users under 18 must have parental or guardian permission to use our Services.

7. Security

We implement commercially reasonable technical, administrative, and organizational measures to protect Personal Data against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet or email is entirely secure or error-free. Therefore, you should take special care in deciding what information you send to the Services. Additionally, we are not responsible for circumventing any privacy settings or security measures contained on the Services or third-party websites.

8. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. When we update it, we will post the updated version and effective date on this page, unless applicable law requires a different form of notice.

9. How to Contact Us

Please contact support via email at [email protected] if you have any questions or concerns not addressed in this Privacy Policy.